1. Scope of This Policy
This Policy applies to personal information we collect:
- Through the Site, including any contact forms or order portals.
- When you communicate with us by phone, email, or in person.
- In the course of providing branded merchandise, incentive, event-planning, and related services.
It does not cover information collected by third-party websites or services that link to or from the Site.
2. Information We Collect
| Category (per CCPA) | Examples | Collected? |
|---|---|---|
| Identifiers | Name, postal address, email address, phone number, IP address | Yes |
| Customer Records | Company name, order history, payment information* | Yes |
| Commercial Information | Products or services purchased, considered, or returned | Yes |
| Internet / Network Activity | Log files, browser type, pages viewed, time spent | Yes |
| Geolocation Data | Approximate location derived from IP address | Yes |
| Audio/Visual Data | Event photos or videos if you attend our programs | Possibly |
| Sensitive Personal Information | Government IDs, precise geolocation, etc. | No, unless you voluntarily provide it |
*Payment card data is processed directly by our payment processor and is not stored on our servers.
3. How We Collect Information
- Directly from you when you fill in forms, request quotes, place orders, or otherwise contact us.
- Automatically via cookies and similar technologies when you browse the Site.
- From business partners (e.g., apparel decorators, travel providers) in connection with joint projects.
4. Purposes for Collecting and Using Information
We use personal information to:
- Provide Services – process orders, arrange events, manage incentive programs, and deliver customer support.
- Communicate – respond to inquiries, send transactional emails, and provide updates or marketing messages that align with your interests (you may opt out at any time).
- Improve & Secure the Site – monitor usage, fix bugs, detect fraud, and analyze trends.
- Legal & Compliance – enforce our contracts, comply with legal obligations, and protect the rights, safety, and property of MRG, our users, and others.
5. Disclosure of Personal Information
We share information only as needed and for legitimate business purposes:
- Service Providers – hosting, payment processing, shipping, analytics, marketing, and IT security contractors bound by confidentiality agreements.
- Business Partners – suppliers and travel/event partners involved in fulfilling a specific project you request.
- Legal Requirements – to comply with subpoenas, court orders, or other lawful requests, or to protect against fraud or security threats.
MRG does not sell personal information (including personal information of minors under 16) as defined by the CCPA and has not done so in the past 12 months.
6. Your CCPA Rights (California Residents)
California residents have the right to:
- Know/Access – request disclosure of the categories and specific pieces of personal information we have collected about you.
- Delete – request deletion of personal information we hold, subject to certain exceptions.
- Correct – request correction of inaccurate personal information.
- Opt Out of Sharing – opt out of the “sharing” of personal information for cross-context behavioral advertising (we do not share in this manner today).
- Non-Discrimination – receive equal service and price even if you exercise your privacy rights.
How to Exercise Your Rights
- Submit a Request: Email us at privacy@mrgbranded.com or call 323-252-8085.
- Verification: We will verify your identity (or the authority of your authorized agent) before fulfilling the request.
- Timing: We aim to respond within 45 days; if we need more time, we will let you know why and how much additional time we need.
7. Cookies & Tracking Technology
We and our service providers use cookies and similar tools to operate the Site, remember preferences, and gather analytics. You can adjust cookie settings in your browser, but some features may not function properly if you disable cookies.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no Internet transmission or storage system is guaranteed 100 % secure.
9. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described above, comply with our legal obligations, resolve disputes, and enforce our agreements.
10. Children’s Privacy
The Site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
11. International Visitors
MRG is headquartered in California, USA. If you access the Site from outside the United States, you consent to the transfer of your information to the United States, which may have different data-protection laws than your country.
12. Changes to This Policy
We may update this Privacy Policy periodically. If we make material changes, we will post the revised Policy and update the “Effective Date” above. Your continued use of the Site after posting constitutes acceptance of the changes.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
MRG Branded
Marketing Resource Group Inc.
2520 1st Ave, Corona Del Mar, CA 92625
Email: privacy@mrgbranded.com | Phone: 323-252-8085 mrgbranded.com
Notice at Collection (CCPA): We collect the personal information identified in Section 2 for the business or commercial purposes described in Section 4. We do not “sell” or “share” personal information. For more details about your rights, including how to exercise them, see Section 6 above.